Technical Writing

MicroStrategy Technical Writer

2018 - Current

In May 2018, I began working as an associate technical writer for MicroStrategy, a software company that provides powerful software solutions. Within eight months, I was promoted to a technical writer and became the scrum master for the documentation team.

 

As a tech writer, I create, edit, and maintain end-user software documentation for high-performance Business Intelligence Products.

 

One of my largest projects is the HyperIntelligence guide. This online help provides instructions on MicroStrategy's newest and most high visibility product, HyperIntelligence. I worked closely with the Product Managers and engineers to develop strings, create online help, and interactive tutorials to assist users in navigating the newest product. See the guide and associated tutorial below.

Digital Communications Consulting Team Leader

As the Team Leader of Digital Communications Consulting, I worked with over 200 students and faculty across James Madison University's campus to develop digital assignments, provide resources for content creation, and delivered step-by-step instructions on how to utilize design-related technology to students of all majors. Throughout my time, I created instruction sets in the form of handouts, video tutorials, and websites.

2016 - 2018

Stryker Orthopaedics Sterilization Manual Writer

Stryker is one of the world’s leading medical technology companies. With the organization's permission, I copyedited and re-designed their sterilization manual for reusable devices. Specifically, I adapted this manual for print use and efficient, effective readability.

March 2017